Terms and Conditions

ACCOMMODATION

 

All bookings for Overnight Tours are subject to the availability of accommodation. Your booking becomes valid once Port Campbell Touring Company has confirmed your booking. The person making a group booking is presumed to have such authority from other members of the group or company.

Pricing is based on a twin share basis. A single supplement will be levied if clients wish to have their own room. 

 

CURRENCY, DEPOSITS & PAYMENTS
All prices are in Australian Dollars (AUD$) and include GST. To view a currency converter, please go to xe.com.

 

CHILDREN
Children under 14 years that require a seat receive a 20% discount.

 

DEPARTURE DATES

Tours depart on request and are subject to availability.  There are no set departure dates.

 

DISCOUNT
Group bookings of 4  or more receive substantial discounts on all tours offered.

 

CUSTOMER CANCELLATIONS
The cancellation of a tour booking within 24 hours prior to the departure of the tour will result in no refund. This includes failure of the guest to arrive at the pickup point at the designated time.

Tour cancellation of a booking within seven days prior to the departure will result in a 50% refund of the tour price. Cancellation of a booking longer than seven days prior to the departure will result in an 80% refund of the tour price.

 

CANCELLATIONS/ALTERATIONS BY PORT CAMPBELL TOURING COMPANY
In the unlikely event that we are unable to operate for any reason, Port Campbell Touring Company reserves the right to cancel any booking. If Port Campbell Touring Company cancels a confirmed booking within 14 days of scheduled dates you may choose between alternative dates (of equal value) or a full refund.

Port Campbell Touring Company reserves the right to make changes to your itinerary that is necessary for the trip to operate. This may be necessary in the event of fire emergencies.  If the alterations change the nature of the trip significantly beyond the description / original itinerary we will advise you as soon as possible and offer you a choice of accepting the altered itinerary (with any corresponding price adjustment), transferring to another trip or date, or accepting a full refund for any unused services.

Port Campbell Touring Company is not responsible and you and your group release and forever abandon any claim you may have against Port Campbell Touring Company in relation to any incidental expenses you may have incurred as a result of your altered / cancelled booking such as visas, vaccinations, non refundable flights or loss of enjoyment etc.

 

SINGLE SUPPLEMENT

Single guests requiring their own room can be accommodated.  There is a AUS$110 gross per night single supplement on all overnight tour packages except for the Peninsula and Great Southern Touring Route (six day) tour where the single supplement is AUD$180 per night. 

RATE INCLUSIONS

All transport, meals, accommodation, guides, and admissions  are generally included.  Refer to summary table for further details.   Additions to the above i.e. helicopter flights, boat tours, surf fishing etc can be arranged at guests cost.

HOLIDAY PERIODS
For the period 24 December until 15 January and from Good Friday to Easter Monday each year, Port Campbell Touring Company applies a 15% surcharge on days occurring within this period on the prices shown.

 

CHANGES
Port Campbell Touring Company reserves the right to change any of the services or tour components. If there is a change, we will notify you in advance of your trip and you will have the option of accepting the change or obtaining a full refund.

 

TRAVEL & MEDICAL INSURANCE
Port Campbell Touring Company strongly advise taking out insurance for medical expenses, (especially overseas visitors) for unforseen losses, damage or injury, cancellation due to adverse weather conditions, cancellation fees and loss of luggage.

For residents of Australia, in the case of extreme emergency please ensure that your ambulance registration is up to date, before you leave home, as this cost is payable by yourselves.

You and your group acknowledge that if required Port Campbell Touring Company would arrange medical or hospital treatment (including ambulance transportation) for you and for all members of the group.

By confirming your booking you and your group authorise such action being taken and agree to meet all costs associated with such action.

 

CLIENT 'S HEALTH
Port Campbell Touring Company itineraries are for people in good health. It is the customer’s responsibility to inform Port Campbell Touring Company of any health concerns which may impact upon the tour about to be undertaken. We reserve the right to refuse to accept a booking based on any information revealed to us. If you are unsure about your, or your group’s ability to undertake the tour, please discuss with us and if necessary consult with your local doctor.

 

ASSUMPTION OF RISK
Due to remoteness, potential extremes of weather, increased risk of personal injury while walking, etc, the client acknowledges that there is a greater risk while on tour and you and your group acknowledge these increased risks.

It is you and your group’s responsibility to behave sensibly on each tour and not take risks. On payment of your trip you acknowledge that you and your group have the appropriate skills and aptitude necessary to undertake the tour.

 

LUGGAGE
One suitcase per person plus an overnight bag (airline cabin size).  An additional charge may be levied for the use of a luggage trailer.
 

SMOKING
No smoking is allowed in the vehicles or in the accommodation room